Quality Question Bank
for Exam preparation

Q2. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

1. Define
2. Measure
3. Improve
4. Control

Q3. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

1. management commitment
2. quality improvement team
3. quality measurement
4. goal achievement measures
5. supervisor training

Q4. How many dependent variables does a two-way ANOVA have?

1. One
2. Two
3. Three
4. Four

Q5. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

1. 85
2. 75
3. 65
4. 55
5. 50

Q6. A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyse step of DMAIC.

1. Affinity
2. Relations
3. Defect Concentration
4. Scatter

Q7. ISO 9001:2015 requires that the quality policy:

1. Must be reviewed for continuing suitability
2. Must be communicated and understood within the organization
3. Must provide a framework for establishing and reviewing quality objectives
4. All of the above
5. None of the above

Q8. Which type of OEE category does component jam is classified into?

1. Quality loss
2. Downtime loss
3. Speed Loss
4. Depends upon the duration of component jam

Q9. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q10. The average run length can be defined as:

1. The beta risk for an x bar chart
2. The expected number of samples taken before any shift in process quality is detected
3. The number of samples used in the construction of x bar chart
4. The number of items per sample